The BSS Tour Kraków

Agenda

09:30 - 10:00
Registration
10:00 - 10:30
Official opening

Anna Galicka - Bieda (Partner at Colliers International, Kraków Regional Director, Colliers International) Sebastian Osuch (Sales Director, Nowy Styl Group) Wiktor Doktór (CEO, Pro Progressio)
  • - Welcome
  • - BSS industry growth in Krakow
  • - Office market in Krakow
  • - Focus on Krakow Report presentation
10:30 - 11:15
Poland's position on the global map of business services in the context of legislative changes

Robert Godziszewski (Senior Consultant / Program Manager, ADAPTIVE Solutions & Advisory Group) Michał Lisawa (Advocate, Baker McKenzie) Philippe De Brouwer (Head of Independent Model Review , HSBC Service Delivery Poland ) Violetta Małek (Managing Partner, Gekko advisoryNOW)
  • - Abolishing the ZUS premium limits
  • - If we become more and more expensive for investors, will we be able to compete with other locations?
  • - How fast and do we approach the break-even point?
11:15 - 11:45
Coffee Time
11:45 - 12:30
Future HR resources of GBS

Artur Skiba (President of the Board, Antal) Kinga Chelińska Barańska (Country Manager, Digital Workforce) Mira Mech (Head of GBS Center in Poland, AkzoNobel) Renata Górska-Michalska (HR Manager Eastern Europe, Amway Business Centre Europe)
  • - Who GBS will look for?
  • - What would be the role of RPA?
  • - Should the Shared Services Center invest in branding?
  • - What works in the market, what are the trends?
  • - Who and how will affect the competitive advantage?
12:30 - 13:30
Lunch
13:30 - 14:50
3M GBS - Operating Model 3.0 - business case of the way to excellence in management and process optimization in GBS/SSC

Rafał Olejniczak (Head of 3M GBS, 3MGlobal Service Center Poland)
14:50 - 15:20
Coffee Time
15:20 - 16:00
KPIs in GBS - what and how is being measured and how effectively impacts on growth of GBS/SSC?

Mariusz Szałaj (CEO, 4Synchronicity) Justyna Gahl (Head of Record to Report Operations, Carlsberg Shared Services) Krzysztof Szewczyk (Head of Operations Transformation Poland, HSBC Service Delivery Poland ) Marcin Janiszewski (Vice President, Elekta Business Services Sp. z o.o.) Marek Szul (Senior Operations Director / Site Leader, Lionbridge Poland)

GBS’s operational performance management – what and how to measure:

-Internal & external indicators and its dependencies

-Qualitative and timeliness processes’ indicators (SLAs /OLAs) vs business indicators (KPIs)

-Main pillars of business metrics driven culture

-How to identify and eliminate cost of poor quality

-Quantifiable and non-measurable GBS’s operational effectiveness trackers

-ABC (Activity Based Costing) methodology implementation in GBS’s environment
16:00 - 16:30
GBS today and tomorrow - mind storm

Wiktor Doktór (CEO, Pro Progressio)
  • - SSC vs GBS vs CoE vs ?
  • - East vs West?
  • - In vs Out?
  • - GBS connected to core business?
16:30 - 18:00
Cocktail end close of the event